Frequently asked questions
Items that needs personalised designs/logos or engraving are shipped within 14-21 days via courier. Lead time on items without engraving/personalisation can be shipped with 7 days Eg. Umbrellas, Keepsake Boxes, Letter Boards
Please keep in mind that most items are handmade and made to order, which takes some time. Do let us know should you need a rush order.
Also, ensure that your delivery address is at a physical address where you can collect and sign for the package.
All orders over R1000 – Free courier delivery
Courier costs for orders under R1000, flat rate R99 throughout South Africa
Should you not be satisfied with your order, refunds are acceptable within 7 days of receiving your product.
We will happily give a full refund on the products excluding shipping costs.
Please note that return-shipping costs will be for your account and items need to be returned in the same condition.
All payments are to be made via Payfast.
If you encounter trouble with your payment, please send us an email and we will send you our EFT info.
For large quantities of products or wholesale, please send us an email to firstname.lastname@example.org for a custom quote.
Please keep in mind that we are not a printing house and only offer limited customisations to orders with regards to personalised logos on products.
For specific design requirements, rebranding, logos, business cards etc will be able to refer you to our recommended designers.